FANCY MONKEY INC. SHIPPING POLICY

Thank you for shopping with us! We want to make sure your order arrives safely and on time. Please read our shipping policy carefully so you know what to expect after placing your order.

1. Order Processing Time

All orders are processed promptly after payment is confirmed. You will receive a confirmation email with tracking information once your order has shipped.

Please note:

• Orders placed on weekends or holidays will begin processing the next business day.
• During peak seasons or promotional periods, processing times may be longer than usual.
• If there is a delay with your order, we will notify you by email as soon as possible.

2. Shipping Methods & Estimated Delivery Times

We currently offer the following shipping options:

Domestic United States Shipping

Standard Shipping: USPS Ground

Expedited Shipping: 2 day and 3 day UPS Air

Note: Delivery times are estimates and are not guaranteed. Actual delivery dates may vary due to carrier delays, weather, or other factors outside our control.

International Shipping

Unfortunately, we are not shipping internationally.

3. Shipping Rates

Shipping costs are calculated at checkout based on your order total, shipping destination, and selected shipping method.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package.

5. Incorrect or Undeliverable Addresses 

Please double-check your shipping address before placing your order. We are not responsible for packages delivered to an incorrect address provided by the customer. If a package is returned to us due to an undeliverable address, we will contact you and may require you to pay additional shipping fees to resend the package.

6. Lost, Stolen, or Damaged Packages

Once a package has been handed to the carrier and tracking shows it as delivered, we are not responsible for lost or stolen packages. If your tracking shows "delivered" but you have not received your package, we recommend:

• Checking with neighbors or other household members
• Looking in a safe location where the carrier may have left the package (porch, garage, mailbox, etc.)
• Contacting the carrier directly with your tracking number
• Filing a claim with the carrier if the package appears to be lost

If your package arrives damaged, please contact us at hello@meetfancymonkey.com within 5 days of delivery with photos of the damaged item and packaging. We will work with you to resolve the issue.

7. Returns & Exchanges

Our shipping policy covers delivery only. For information about returns, exchanges, and refunds, please refer to our separate Return Policy.

8. Holiday & Peak Season Shipping

During major holidays and promotional events (such as Black Friday, Cyber Monday, and the winter holiday season), order processing and delivery times may be longer than usual. We recommend placing orders early during these periods to ensure timely delivery.

9. Contact Us

If you have any questions about your order or this shipping policy, please don't hesitate to reach out to us:

• hello@meetfancymonkey.com
• Phone: 720-460-1174
• Business Hours: Monday–Friday, 9 AM – 5 PM MT
  
  

We strive to respond to all inquiries within 2 business days.

This policy is subject to change without notice. Please review it periodically for updates.